Selbrae House Standard Terms & Conditions
Please find some general information below about working with Selbrae House Ltd.
We trade with a new customer on a pro-forma basis until the New Account Application Form has been completed, submitted to us and credit checks done. Trading on a pro-forma basis means that we take your order – then we send you a pro-forma invoice – you make payment (see below) – then we despatch the goods.
Once a credit account has been opened, our credit terms are strictly 30 days net from month end. This means that, for example, payment for March invoices should be received by us on or before the last calendar day in April. Invoices over 30 days may be sent to Debt Recovery without notice. Any costs involved will be for the customer’s account. We reserve the right to revert to Pro-forma trading terms at any time if payments are not made in time or we become aware of adverse credit information.
If you have account queries, please e-mail firstname.lastname@example.org. Your account is set up for deliveries to the address registered against your account. If you wish to sell at another location, please complete a separate form for each outlet.
We are keen to receive payments by electronic transfer, although we will accept cheques where a customer does not yet have access to electronic banking.
Payments should be transferred to the following account and a remittance advice (or e-mail) should be sent to email@example.com or posted to the address shown below
Bank of Scotland Sort Code 80-16-84 Account No 10254762
Account Name “Selbrae House Ltd”
There is no minimum order value – but see below for carriage charges for small orders. All orders should be e-mailed to firstname.lastname@example.org if you need help or advice, please phone us on 01592 654 222.
Damages/shortages must be reported in writing within 7 working days of receipt of your order. Please e-mail this information to email@example.com. We do not operate a sale or return policy and any returns requests must be within 6 months of date of invoice. If you wish to return goods due to faults or incorrect items being sent, please contact us and we will arrange for collection. We ask you to pack the returned goods securely to ensure no damage in transit.
INVOICES AND STATEMENTS
We raise the invoice on the day of despatch and wish to e-mail all customers with electronic invoices. Please supply an appropriate e-mail address for this function. Statements are raised within a few days of month end and we also wish to e-mail these to customers. We will use the same e-mail address as the contact for electronic invoices. If you wish your statements to be e-mailed to an alternative address, please supply this.
Occasionally, due to market changes and demand, we may be unable to fulfil your complete order. In this case, we will discuss with you whether you are happy to accept a reduced order or wish to cancel. We try to deliver orders in full, although sometimes we will split deliveries due to stock availability. You will not incur any additional carriage charges if we part-ship your order.
CARRIAGE/ SMALL ORDERS
Due to the varied nature of our products and their production processes each brand has different conditions for carriage as below.
Orders valued between £0 and £300 will be subject to a £15 small order fee, orders exceeding £300 will be delivered carriage paid within the UK.
Ireland, N.Ireland, Scottish Highlands and Scottish Islands (See below for definition)
Orders valued between £0 and £350 will be subject to a £20 small order fee, orders exceeding £350 will be delivered carriage paid.
Scottish Highlands includes postcodes: FK17-99, G83, KW1-14, PA21-33, PA34-40, PH18- 26,PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes.
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
RETENTION OF TITLE
We retain title to all goods supplied to you until the full payment of all monies owning from any sale or charge invoiced is received in full. The right that is reserved herein shall be effective from the due date of any invoice to you. By signing and returning this New Account Application Form, you are expressly agreeing to this condition.
We reserve the right to restrict or refuse supply of our products to customers who operate on-line only retail operations, who operate through Amazon or other third party re-sellers, those we feel will have a detrimental effect on our brand or wherever geographical conflicts may occur.
Selbrae House Ltd, Selbrae House, Midfield Road, Kirkcaldy, KY1 3PS
Tel: 01592 654 222 Fax: 01592 650 991
Please note that your order cannot be processed until a fully completed account application form is returned to us.
We look forward to working with you!